Shipping policy
Processing Times
Orders are usually processed within 2–4 business days. Larger or custom timber orders may require additional handling time, especially if machining is required. We’ll contact you if there are any expected delays.
Shipping Rates
Our rates are based on weight and package length. We use the cheapest option available. Oversize/heavy orders may need to be collected by you from a depot (but hiab deliveries can be arranged in most cases, on request).
Delivery Times
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Local deliveries typically arrive within 1–3 business days after dispatch.
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National deliveries usually take 3–7 business days, depending on the carrier and destination.
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Rural deliveries may take longer.
Store pick up
You are welcome to pick up your order from City Timber, 210 Thorndon Quay, Wellington. Select Pick up at checkout, and we’ll let you know when your order is ready.
Packaging
We take care to package timber securely for transport, however we also seek to minimise packaging. Where timber is being sent rough sawn we may choose to not wrap it, however we wrap all dressed timber.
International Shipping
At this stage, we only ship within New Zealand.
Damaged or Lost Orders
Timber is a natural product and whilst we endeavour to avoid supplying timber with any major visible defects, it may be that knots, cracks and other natural features are present in the timber you are supplied. These are not considered defects or damage and returns will not be accepted for these reasons.
If your order is not to your satisfaction, please notify us within 48 hours with photos of the packaging and product so we will can assess the situation and see if a refund/replacement is warranted.
If an order is lost in transit, we’ll investigate with the carrier and keep you updated.
Questions
If you have any questions about shipping or special delivery requirements, contact us at info@woodworkerscentral.co.nz